We hope you are happy with your Cosyback purchase, however should you decide it is not right for you, you can return your order within 28 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a copy of your receipt or note detailing your order reference.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Some items are large and we understand these may be difficult to arrange return shipping. Should you wish us to arrange a collection of the item for you please contact us for a price and should you wish to proceed, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We always recommend gaining proof of posting. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to:
Craftmasters Property Services (Company Reg Number 06505191)
Unit 5 Avenue Fields Industrial Estate
Stratford upon Avon
HOW LONG UNTIL I WILL RECEIVE MY REFUND?
Please allow up to up to 5 working days from the day your item has been received by the warehouse for your refund to be issued back into your account. This allows time for our warehouse to receive and process your return, and for your bank or Paypal to get the funds back into your account. You will receive an email once your refund has been completed.
Not had confirmation after 14 days? Please email proof of postage to Craftmasterssales@proton.me and we will look into this for you. Please note that we are unable to assist you if you have not retained proof of postage.
Please retain a proof of postage receipt until you’ve been refunded for your return. Cosyback is not responsible for items lost in transit.
WHAT ABOUT INTERNATIONAL RETURNS?
At the moment, our Royal Mail returns service is only available in the UK. International returns will therefore be at your own expense. Please fill in your returns form, include with your returned item(s) and send back to us within 28 days of delivery. Your local post office will be able to advise on the most suitable and secure service for returning your items. Keep a copy of your postage receipt as proof of postage until after you have been refunded.
WHAT IF I AM OUTSIDE THE 28 DAY RETURNS PERIOD?
If you return your purchase after 28 days (with the exception of faulty or damaged goods), we reserve the right to refuse a refund. We may instead return your purchase to you and you could be charged for the cost of this postage.
I WISH TO EXCHANGE AN ITEM
We only operate a return for refund and reorder service. This enables you to order the item you would like quicker if required without waiting for us to receive the returned item. Please fill in your returns form and follow the above instructions within 28 days of delivery.
FAULTY OR DAMAGED GOODS
We make every effort to ensure that goods reach you in perfect condition through packaging and only using trusted delivery companies, however, in the unlikely event that goods are damaged on delivery please contact us within 24 hours so we can take action with the delivery company and organise a replacement as soon as possible. To report a damaged or faulty item please send a photograph of the damage or fault if applicable to Craftmasterssales@proton.me detailing your order reference.